Refund policy
Refund and return policy
Cane Row Nursery sells live plants and garden goods. We are not a big-box store and we do not offer a plant guarantee.
No returns or exchanges
Once a plant or product has left the garden center, it cannot be returned or exchanged. We do not take plants back for change of mind, planting mistakes, weather, insects, watering, or how the plant performs in your yard. Live plants are perishable. Quality is checked before they leave the nursery.
No plant guarantee
We do not warrant that a plant will survive, bloom, fruit, or look the same after it leaves our care. Sun, soil, water, freeze, and pests are on the buyer.
Refunds
The policy is no refunds and no exchanges. Exceptions are rare and decided case by case by the nursery, not by a salesperson on the floor.
We will consider a refund or replacement only when:
- You received the wrong item, and you contact us promptly with the order number and a photo
- A shipped order arrives dead, broken, or clearly damaged in transit, and you send photos of the box and the plant the day it arrives
Pickup orders are inspected at the garden center. If something is wrong, say so before you leave. After you leave, the sale is final.
How to ask
Email the garden center with your name, order number, what you bought, and photos. We will review it. A reply is not a promise of a refund.
Store credit
If we approve an exception, we may offer store credit instead of cash.
Contact
Cane Row Nursery
1500 S Bernard Rd, Broussard, LA
https://canerownursery.org/