Cancellation policy

Last updated: September 25, 2026

This policy covers preorders and any other purchase option offered on canerownursery.org. It does not replace the refund policy.

Cancel before we fill the order
You may cancel a preorder or unpaid remainder if we have not pulled, reserved, or packed the plant and have not given you a pickup or ship date. Email the garden center with the order number.

After we fill it
Once we have set the plant aside, packed it, or notified you that it is ready for pickup, the order cannot be cancelled. No refund. No exchange. Same rules as the refund policy.

Pickup
If you do not pick up a ready order in a reasonable time after we notify you, we may cancel the hold and put the plant back on the floor. Payment already taken is not automatically refunded.

Shipping
You cannot cancel after the carrier has the box. Damage or dead-on-arrival is handled only under the refund and shipping policies.

Price and stock
A preorder is a request for a plant when we have it. If we cannot get it, we will cancel that item and refund what you paid for it. We will not substitute a different plant unless you agree in writing.

How to cancel
Email Cane Row Nursery with your name, order number, and what you want cancelled. A message is not a cancellation until we confirm it.

Cane Row Nursery
1500 S Bernard Rd, Broussard, LA
https://canerownursery.org/